Journey Bees ("Company" or "we") try to make sure that we only promote deals that our members will appreciate. However, we also understand that there are times when this is not the case. This Policy sets out the circumstances in which Journey Bees may provide refunds to our Members ("Member" or "you") for a specific Deal.
Please note that this Refund Policy only applies to purchases of resort and hotel packages and tours purchased through the Company. It does not apply to 'Last Minute' bookings, or Flights and Cruises purchased through Journey Bees, which are subject to the refund policies of the respective flight or cruise operator (please refer to the Fine Print of a package for further details).
GENERAL PROVISION
‘7-Day change of mind guarantee’ - Bookings (except for Tour, Flight, Cruise or 'Last Minute' bookings) can be cancelled with a full refund, given that the cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 21 days prior to the check-in date.
Please note that the ‘7-day change of mind guarantee’ does not apply for Tour, Flight, Cruise, or 'Last Minute' bookings. Tour bookings may only be cancelled with a full refund provided that cancellation occurs strictly within 48 hours from the time of purchase. Flights or Cruises purchased through Journey Bees, including those purchased as part of packages, are subject to the refund policies of the respective flight or cruise operator and are not eligible for the 7-day change of mind guarantee. Last Minute deals are guaranteed at the time of booking and are not refundable (except as required by law).
- Otherwise, cancellations made outside of these periods will not be refundable except as provided for in this Refund Policy.
JOURNEY BEES WILL PROVIDE A REFUND WHERE:
· We are obliged by law to do so; or
prior to the redemption of the offer and during the validity period (as given in the fine print of the offer) the offer-provider ceases trading or discontinues to provide the accommodation outlined in the offer.
·
CIRCUMSTANCES THAT DO NOT QUALIFY FOR REFUNDS
For the avoidance of doubt, the following are circumstances that DO NOT qualify for refunds:
- In case that you have failed to go through the Specific Terms and Conditions of the offer (located under 'The Fine Print' section on our Website on the day of the offer), and the General Terms and Conditions; or
- In case you change your mind (except where such change of mind and request is within the required cancellation periods outlined in this policy);
- In the case that you opt for the “Buy Now Book Later” option and are unable to obtain your preferred dates after the required cancellation period outlined in this policy; or
- if the merchant on behalf of whom we are advertising the offer does not accept the terms of the offer because you have failed to present a booking confirmation on redemption; or
- if you cannot redeem the offer prior to the end of the redemption period due to travel commitments; or
- In the case that you cancel a scheduled booking such that the cancellation voids the package in accordance with the merchant’s cancellation policy
- if the Deal experience was not up to your expectations (for whatever reason);
- if you have had a dispute with the business on behalf of whom we are advertising the offer; or
- if the Business does not have availability to redeem your package because you have not attempted to make any booking within a reasonable period of time (as determined by Journey Bees) from the expiry date.
SUBMITTING A REQUEST FOR A REFUND
A request for a refund must be submitted via the form located on the Contact Us page of the Journey Bees' Website. All Members who are requesting a refund are required to provide full particulars as to why they are seeking a refund in accordance with this policy.
JOURNEY BEES WILL VERIFY
The validity and veracity of some or all of the particulars of a request for refund will be verified by the Company by consulting with the relevant merchant responsible for fulfilling the offer. Journey Bees may also ask you (by phone or email) to provide further information in relation to the refund request.
JOURNEY BEES MAY REFUSE REQUEST
In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect, and/or ambiguous or is otherwise invalid, Journey Bees may, in its absolute discretion, decline a refund request. Journey Bees is under no obligation to furnish you with reasons as to why your request has been denied. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities.
REFUND TO CREDIT CARD
The refund will be credited to the Credit Card used to purchase the offer. Any refund provided by Journey Bees is in no way an admission of liability by or on behalf of Journey Bees or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the Member.
CHANGE TO POLICY
Journey Bees may change this Policy at any time at our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy regularly. Your continued receipt of our daily emails will be constituted as acceptance and acknowledgment of the terms of this Policy.
CONTACT INFORMATION
Any feedback or questions regarding this Policy should be emailed to info@journeybees.in and addressed to the Company Secretary.
